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2019

Trauma-Informed Customer Service

Northwest Regional Library Staff, Surprise, AZ​

This tutorial covers:

 

  • What trauma-informed customer service is

  • The types of trauma, both visible and invisible

  • How trauma shows itself in library patrons/customers

  • how to apply trauma-informed customer service to library processes and procedures

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Readers Advisory Training

Northwest Regional Library Staff, Surprise, AZ​

This tutorial introduces library staff to the basics of readers advisory​ including:

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  • What readers advisory is

  • How to locate readalikes in common databases

  • Other resources to locating genre and book information

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2019

2018

Accessibility Testing Process

Credo Education​

This process gives a rationale and step by step instructions on how to conduct accessibility testing for a website or software product.

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  • Why conduct accessibility testing

  • Which tools you need

  • How to test

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Accessibility Test Report Template

Credo Education​

This template is ready to use with your accessibility testing.

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  • WCAG Guidelines

  • Actions Needed

  • Notes

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Strategic Thinking 101

Northwest Regional Library Staff, Surprise, AZ​

This tutorial covers:

 

  • What strategic thinking is

  • How to start thinking strategically

  • Strategic plans & methods

  • How strategy relates to library work

2021

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Guide to Community Assessments

Northwest Regional Library Staff, Surprise, AZ​

This tutorial covers:

 

  • The difference between formal and informal assessments

  • The basic structure of a community assessment including methodology, library profile, environmental scan, and data analysis.

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Instructional Design for Public Library Programming

Northwest Regional Library Staff, Surprise, AZ​

This tutorial covers:

 

  • Why instructional design is important to library programs

  • The basics of the ADDIE method of instructional design, focused on public library programs

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Accessibility & Inclusivity for Library Programs

Northwest Regional Library Staff, Surprise, AZ​

This tutorial covers:

 

  • Why accessibility and inclusivity are important for library programs

  • Common excuses for non-accessible programs

  • The problems with reasonable accommodations

  • Introduction to care ethics

  • How to get started 

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